Online Shop Policies – Refunds, Returns and Exchanges – National Radio Astronomy Observatory

Returns/Refunds

Returns for a full refund will be accepted within 14 days of receiving the purchase. The buyer is responsible for return shipping costs.

Exchanges

We are unable to process exchanges for items purchased online. Customers can return items and upon completion the return process, create a new order for the item they would like to receive.

How do I start the return process?

Please contact us at giftshop@nrao.edu with your order number so we can assist you.

The National Radio Astronomy Observatory is a facility of the National Science Foundation operated under cooperative agreement by Associated Universities, Inc.
	Founded in 1956, the NRAO provides state-of-the-art radio telescope facilities for use by the international scientific community. NRAO telescopes are open to all astronomers regardless of institutional or national affiliation. Observing time on NRAO telescopes is available on a competitive basis to qualified scientists after evaluation of research proposals on the basis of scientific merit, the capability of the instruments to do the work, and the availability of the telescope during the requested time. NRAO also provides both formal and informal programs in education and public outreach for teachers, students, the general public, and the media.
	The National Science Foundation (NSF) is an independent federal agency created by Congress in 1950 "to promote the progress of science; to advance the national health, prosperity, and welfare; to secure the national defense..."
	AUI collaborates with the scientific community and research sponsors to plan, build, and operate cutting-edge facilities. We cultivate excellence, deliver value, enhance education, and engage the public.